21win's Terms & Conditions — fully in Bengali

By using the 21win website (https://21win.ws), you confirm that you have fully read, understood, and agreed to these Terms & Conditions. These terms constitute a legally binding agreement between 21win and its users.

21win reserves the right to amend these Terms & Conditions at any time. Continued use of the platform following any changes will be taken as acceptance of the updated terms. We recommend reviewing this page regularly.

21win provides its services for entertainment purposes only. Participation on our platform is entirely voluntary and should be based on your own judgment and risk assessment. Gaming always carries financial risk, and we urge all users not to wager more than they can afford to lose.

To open an account with 21win, you must meet the following requirements. 21win reserves the right to close any account that fails to meet these criteria.

• You must be at least 18 years old. Creating an account as a minor is strictly prohibited.
• Each individual may only operate one account. If multiple members of the same household, device, or IP address wish to register separately, you must notify the support team in advance.
• All information provided at registration — including your name, mobile number, and date of birth — must be accurate and belong to you.
• 21win may request identity documents (NID, passport) at any time for account verification. Withdrawals may be delayed until verification is complete.
• A valid mobile number is required during registration, as OTP verification will be sent to that number.

21win currently supports deposits via bKash, Nagad, and Rocket. All transactions are processed in Bangladeshi Taka (BDT). Deposits are typically credited to your account within 2 to 5 minutes.

You must use the designated reference number when making a deposit — without it, funds may not be credited to your account. If a deposit does not arrive within the expected timeframe, contact our support team immediately with your transaction ID.

Depositing from a third party's mobile number or bank account is strictly prohibited. Only use a mobile financial service account registered in your own name.

To withdraw winnings from 21win, your account must be fully verified. Withdrawal requests are typically processed within 15 minutes to 2 hours. However, larger withdrawals may require additional verification.

• The minimum withdrawal amount is ৳ 500.
• The maximum withdrawal per account is ৳ 1,00,000 per day.
• Withdrawals can only be made to the same mobile financial service used for the original deposit.
• Wagering requirements must be met before bonus funds can be withdrawn.
• 21win reserves the right to review any withdrawal request in accordance with its anti-money laundering policy.
• Withdrawals may be temporarily suspended if suspicious transactions are detected.

21win regularly offers a variety of bonuses and promotions. Each bonus has its own specific terms and conditions, which are clearly stated on the bonus offer page. We strongly recommend reading those terms carefully before claiming any bonus.

The following general rules apply to all bonuses:

• Every bonus comes with a wagering requirement — typically between 10x and 30x the bonus amount.
• The welcome bonus is available to new members only and can be claimed once per account.
• The bonus terms will specify which games are eligible to be played with bonus funds. Not all games qualify for bonus balance wagering.
• Attempting to claim bonuses using multiple accounts or false information will result in all bonuses being cancelled and the account being closed.
• 21win reserves the right to modify, suspend, or cancel any bonus offer at any time.
• Any unused bonus funds will be automatically forfeited once the bonus offer expires.

21win offers a wide range of gaming options, including Sports Betting, Live Casino, and slots. While each game has its own rules, certain general terms apply across the board.

• Once a bet is placed, it cannot be cancelled unless a specific cash-out option is available.
• In the event of a technical error affecting a bet or win, 21win reserves the right to void the bet in question.
• In the event of a dispute over a game outcome, 21win's decision shall be considered final.
• If a Sports Betting event is cancelled, the stake will be refunded.
• Minimum and maximum bet amounts may vary by game.
• Odds in live betting may change in real time, and the odds at the time the bet is accepted will be the ones that apply.

The following activities are strictly prohibited on the 21win platform. If any of these are proven, the account will be immediately suspended and all balances may be forfeited.

• Operating multiple accounts under the same identity.
• Placing bets or playing games using bots, scripts, or automated software.
• Using the platform to launder money or transfer funds from illegal sources.
• Bonus abuse — claiming bonuses using multiple accounts or false identities.
• Attempting to gain unauthorised access to another user's account.
• Exploiting technical glitches or bugs on the platform to gain an unfair advantage.
• Chargeback fraud — placing bets after making a deposit, then filing a dispute with the payment provider.

21win reserves the right to temporarily suspend or permanently close any account for any reason. This typically occurs under the following circumstances:

• If a breach of the terms and conditions is proven.
• Failure to provide the requested verification documents within the specified timeframe.
• At the user's own request (self-exclusion).
• Extended periods of inactivity (dormant account).
• By order of a court or law enforcement authority.

If your account is closed and you have a valid balance with no policy violations, a refund will be arranged. However, 21win reserves the right to forfeit any balance in cases where a violation has occurred.

21win is deeply committed to responsible gaming. We believe gaming should be a form of entertainment — not a solution to financial problems. That's why we've put several safeguards in place on our platform.

• Deposit Limit: You can set daily, weekly, or monthly deposit limits on your account.
• Cooling-Off Period: You can take a break from your account for a set period — anywhere from 24 hours to 30 days.
• Self-Exclusion: If you need an extended break, you can activate a permanent self-exclusion on your account.
• Reality Check: You will receive periodic reminders about your gaming session duration and spending.

If you or someone you know is struggling with a gaming addiction, please reach out to our support team. For more information, visit our Responsible Play Visit the page.

21win takes the protection of your personal data very seriously. We use 256-bit SSL encryption, equivalent to international banking standards. Your information is never sold to third parties.

We collect and use your information for the following purposes:

• Account verification and management.
• Processing financial transactions and preventing fraud.
• Fulfilling legal and regulatory obligations.
• Providing customer support services.
• Sending relevant promotional offers (with your consent).

For the full details of our privacy policy, please visit our Privacy Policy Read the page.

21win is committed to delivering the highest standard of service on its platform. However, 21win will not be held liable in the following circumstances:

• Any loss resulting from an internet connection failure.
• In the event of a disruption to a third-party payment provider's service.
• Unexpected technical issues or server downtime.
• If account credentials are compromised due to the user's own negligence.
• If the service is required to be restricted or shut down by government directive.

21win may update these Terms & Conditions at any time. When significant changes are made, registered users will be notified by email or SMS where possible. However, we recommend visiting this page regularly to stay up to date.

If you have any questions or comments about these terms and conditions, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7, 7 days a week
• Average response time: under 5 minutes

Our support team is always ready to assist you in your own language — Bengali — for any questions regarding these Terms & Conditions.